Terms & Conditions

Please read carefully as they set out our respective rights and obligations. Once you transfer the deposit for your tour, by default, you accept these terms and conditions.

Bookings and Reservations

Due to volatility in fuel and goods prices, we reserve the right to readjust the total price before the beginning of your tour.

Once you send a deposit, you will be allocated a guide/guides for the particular tour, and a confirmation will be emailed to you. This is your confirmation of booking. This should be saved for one’s own reference.

We accept no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time or at all, then you must ask us to resend the email confirmation of the tours you have paid for.

All bookings will be confirmed by email.

Tours without full payment or a deposit are not considered confirmed, and Buzludzha Tours / Lemon Tours LTD has the right to refuse to provide the tourist service.

It is the responsibility of the participants to check the accuracy of dates booked upon receipt of their travel documents.

Once you receive the confirmation email, you accept and abide by these terms and conditions.

Any changes to the itinerary require additional time and resources, which will incur extra costs. Any change costs between 100 and 300 EUR, depending on the tour length.

Buzludzha Tours / Lemon Tours LTD organizes tours and represents various providers like guides, transportation, and accommodations around the Balkans. We don’t own or control these services and aren’t liable for their actions. Any issues must be taken up with the specific provider, and Lemon Tour LTD has no responsibility.

Responsibility

Lemon Tours Ltd is committed to ensuring your travel arrangements meet your expectations. However, it’s important to note that Lemon Tours Ltd, its employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not possess or control any entities offering goods and services for your travel.

This includes, but is not limited to, accommodations, airlines, vessels, motor coach services, transportation companies, guides, local ground operators, excursion organizers, food service providers, and more. All such individuals and entities operate independently and have no direct affiliation with Lemon Tours Ltd or any of its associated entities.

Payment

To reserve your tour, you’ll need to put down a part of the total tour cost in the form of a deposit.

The deposit can be sent directly to our company bank account.

You can pay the remainder of the price in cash at the beginning of the tour or via wire transfer at least 30 days before the starting tour date

Once you send a deposit, you will receive a confirmation email. This is your confirmation of booking. This should be printed and saved for one’s own reference. One month before the tour date, you will receive another email with your guide’s name and phone number, so you can stay in touch.

All money transfer fees are at your expense. If they are not covered will be added to the final amount of the tour.

Cancellations and Refunds

Cancellation Policy for Multiday Tours

  • Up to 90 days before the departure date = 90% refund after taxes
  • 61 days to 89 days before the departure date = 70 % refund after taxes
  • 31 days to 60 days before the departure date = 50% refund after taxes
  • 30 days or less before the departure date = 0% refund

Cancellation Policy for Day Tours

  • Up to 30 days before the departure date = 100% refund after taxes
  • 15 days to 30 days before the departure date = 50% refund after taxes
  • 14 days or less before the departure date = 0% refund

Any refund that has been agreed with the management of Buzludzha Tours will be processed within 30 days. All transfer and procedure fees are at the client’s expense.

Changes by Us

Buzludzha Tours reserves the right to change the tour guide or vehicle to a similar one at any point of the tour without advance notification.

Local tour guides are not part of Buzludzha Tours, and in the unlikely event of cancellation from their side, we will book another guide or refund the guiding fee.

Attraction lists for our city tours are provided as an example.
Depending on the timing, weather conditions, and clients’ interests, our guides can add or amend certain attractions, included in the initial list. Let us know in advance if there are any attractions you absolutely want to visit.

Buzludzha Tours / Lemon Tours LTD reserves the right to change our typical itineraries at any time and at our discretion. As professionals, we will endeavor to avoid this, and if this is necessary, we will substitute alternative arrangements of comparable monetary value.

We reserve the right to alter our itinerary in the event of events outside the control of Buzludzha Tours / Lemon Tours LTD. This includes outbreaks of ‘foot and mouth’ or other contagious diseases, revolution, national or local strikes and/or protests, social disorder, and political unrest.

Buzludzha Tours is constantly striving to make our tours even more brilliant than they are perceived by many to be. Should attractions open or become open to us, which we feel will enhance your experience of our beloved motherland, then we reserve the right to include these in your best interests.

Buzludzha Tours reserves the right to decrease the price of our tours at any time.

Potential passengers are asked to appreciate that we cannot guarantee the vehicle you travel in will be decorated with Buzludzha Tours livery.

At certain times of the season, our fleet may not be large enough to accommodate all passengers. In such an event, we reserve the right to contract quality private motor coaches to assist us in carrying passengers. In this case, a Day Tour Company guide will be provided, and the standard of the vehicle will be equal. We will endeavour to avoid this situation.

Buzludzha Tours reserves the right to launch amended brochures in the public domain at any time.

Prices are based on current rates of exchange, tariffs, and taxes. Buzludzha Tours reserves the right to increase tour prices to cover increased costs, tariffs, and taxes, and to reflect fluctuations in foreign exchange markets.

Buzludzha Tours also reserves the right to withdraw a tour or any part of it to make such alterations in the itinerary or with the tour inclusions as it deems necessary or desirable and to pass on to tour members any expenditures or losses caused by delays or events beyond its control. Itineraries and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Buzludzha Tours’s control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.

Tour prices, based on current exchange rates, tariffs, and taxes, can increase due to cost changes or foreign exchange fluctuations. Lemon Tour LTD has the right to amend a tour, change the itinerary, or increase prices due to circumstances beyond our control. We strive to operate tours as planned, but alterations may happen after the final itinerary is issued.

Health

The client accepts that participating in the tour requires a measure of physical fitness and health, and it is the client’s obligation to ensure that he or she is medically fit to embark on the tour.

Passengers over the age of 60 take responsibility for ensuring they are fit enough to travel and may be asked to leave the tour if they are hindering the progress of the tour.

Ensuring compliance with health requirements or restrictions, including carrying vaccination documentation for your travel destinations, is your responsibility. Lemon Tours Ltd does not provide this information.

Authority on Tour

The client must at all times comply with the laws, customs, and foreign exchange regulations of all countries visited during the tour.

In addition, the client acknowledges that any disruptive, dangerous, or potentially dangerous behaviour during the tour shall not be tolerated and that Lemon Tours LTD, its employees, representatives, agents, and/or contractors, being so authorized, reserve the right to exclude the client from the tour at any point therein in such circumstances.

Lemon Tours LTD shall not be liable for any costs and/or expenses for the client resulting from exclusion as aforesaid, and the client shall not be entitled to a refund or rebate of the tour price or any additional compensation in such instances.

Lemon Tours LTD shall not be liable for damages incurred by clients as stipulated here in above if any of the following reasons apply:

  • Natural disaster, war, civil unrest, and alteration or cancellation of tour itinerary due to such causes.
  • Accidents during transportation or accommodations, damage by fire.
  • Cessation of services related to transportation or accommodation facilities, and tour itinerary alteration or cancellation owing to such causes.
  • Orders of either Bulgarian or foreign governments, immigration regulations, isolation resulting from infectious diseases, and tour itinerary alteration or cancellation owing to such causes.
  • Accidents occurring during the client’s free activities.
  • Food poisoning.
  • Theft.
  • Delays, stoppages, changes of schedule and route in relation to transportation facilities, and tour itinerary alterations and/or shortened stays at destinations owing to such causes.
  • In case of an unlikely event of a car accident, all the expenses are covered by the insurance company. Buzludzha Tours/ Lemon Tours LTD is not responsible for any damage, loss, or death.

We don’t cover deportation costs or other expenses in the event of death.

Under no circumstances can we be held responsible for weather conditions. No ticket can be cancelled or amended by you at any time based on weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.

Indemnification and Exclusion of Liability

You acknowledge that adventure travel and the products and services offered by the Tour Operator may involve a significant amount of risk to your health and safety. By traveling on a tour organized by Lemon Tours LTD, you acknowledge that you have considered any potential risks to health and safety. You hereby assume responsibility for all such risk and releases the Lemon Tours LTD from all claims and causes of action arising from any losses, damages or injuries or death resulting from risks inherent in travel, including adventure travel specifically, visiting foreign destinations, and participating in adventurous activities such as those included in Tour itineraries or otherwise offered by Lemon Tours LTD / Buzludzha Tours.

You acknowledge that the degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates, and that there may be a significant degree of personal risk involved in participating, particularly participating in physical activities, travel to remote locations, carriage by watercraft, participation in “extreme sports” or other high-risk activities, or travel to countries with developing infrastructure. Standards of hygiene, accommodation, and transport in certain countries where Tours take place are often lower than the standards you may reasonably expect in your home country or region. You agree that Lemon Tours LTD is not responsible for providing information or guidance with respect to local customs, weather conditions, specific safety concerns, physical challenges, or laws in effect in any locations where a Tour, product, or service is operated. You acknowledge you have considered the potential risks, dangers, and challenges and your own personal capabilities and needs, and you expressly assume the risks associated with travel under such conditions.

You must at all times strictly comply with all applicable laws and regulations of all countries and regions. Should you fail to comply with the above or commit any illegal act when on Tour or, if in the opinion of Buzludzha Tours / lemon Tours LTD (acting reasonably), your behavior is causing or is likely to cause danger, distress or material annoyance to others, Buzludzha Tours may terminate your travel arrangements on any product or service immediately at your expense and without any liability on Buzludzha Tours’s part. You will not be entitled to any refund for unused or missed services or costs incurred as a result of termination of your travel arrangements, including, without limitation, return travel, accommodations, meals, and incidentals.

You are responsible for any costs (including repair, replacement, and cleaning fees) incurred by Lemon Tours LTD or its suppliers for property damage, destruction, or theft caused by you while on a Tour. You agree to immediately report any pre-existing damage to a representative of Lemon Tours LTD and the staff of the accommodation, transportation service, or facility as soon as possible upon discovery.

You agree to take all prudent measures in relation to your own safety while on Tour, including, but not limited to, the proper use of safety devices (including seatbelts, harnesses, flotation devices, and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. Neither Lemon Tours LTD nor its Third Party Suppliers (as defined herein) is liable for loss or damages caused by your failure to comply with safety instructions or warnings.

You agree to bring any complaints to Lemon Tours LTD as soon as possible in order to provide us with the opportunity to properly address such a complaint. You agree to inform your tour leader, another representative of Lemon Tours LTD, or our customer service department directly.

Lemon Tours LTD assumes no liability for complaints that are not properly brought to the attention of Lemon Tours LTD and cannot resolve or attempt to resolve complaints until proper notice is provided.

If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs.

Baggage is entirely at the owner’s risk. Drivers, guides, or other service providers are not responsible for your luggage.

You agree to take all prudent measures in relation to your own safety while on tour, including, but not limited to, the proper use of safety devices (including seat-belts, harnesses, flotation devices, and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. Neither Buzludzha Tours nor its Third Party Suppliers (as defined herein) is liable for loss or damages caused by your failure to comply with safety instructions or warnings.

Behavior

It is the Client’s responsibility to ensure that he and the members of his Party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances, all suppliers (e.g., hotel managers, airline pilots) and Lemon Tours LTD have the right to terminate arrangements made on the Client’s behalf, in which case the Company’s responsibility to the Client ceases immediately. Therefore, Lemon Tours LTD will not be liable for any refunds, payment of compensation, or reimbursement of any cost or expenses incurred as a result. Further, the Client will be liable to reimburse the Company for any expenses whatsoever that it incurs as a result of such behavior.

Before the tour, you can contact the tour guide/ guides allocated to your tour to stay in touch with them directly.

Lemon Tours LTD reserves the right to change the guide/guides assigned to your tour before its beginning.

The guides are entitled to terminate the tour in case of abuse, sexual harassment, attacks, and misbehavior on your part.

The guide decides for her/himself what the limits of acceptable behavior are described above.

Lemon Tours LTD travel service providers can decide where and for how long to make breaks, because the driving could be stressful and they need to rest for a while.

The guide is not obliged to have lunch and dinner with the group. This happens only at his/her request. The lunch break is also a break for your tour leader. Please let him take a break for a while. The break is necessary, no matter what your diet. Lemon Tours’ guides need a good lunch.

The working hours of your tour guide are determined by the itinerary. The tour guide’s working time is limited to the end of the schedule, and she/he can refuse to accompany you outside the agreed-upon hours in advance.

Your guide will accompany you during the itinerary confirmed by you before the tour. He/She can agree or refuse to accompany you outside the agreed itinerary.

Normal car wash and vacuuming are included in the price. If, after touring, the vehicle requires special cleaning, like stain removal or hot water extraction cleaning, you will be charged an additional fee of €150. If traveling with kids, there is a big chance that additional cleaning will be required.

Marketing

Lemon Tours LTD reserves the right to use any photographs and video taken during the tour for use in marketing or any other advertising material, and the client hereby consents to such use. The client further agrees that the Company shall retain copyright over any such photographs and videos taken during the tour and/or used in its brochures and, to the extent necessary, the client hereby assigns copyright in such photographs and/or videos to Lemon Tours LTD

Force Majeure

Unforeseen circumstances, including but not limited to war, mechanical breakdowns, weather, riots, and other unforeseen reasons beyond the control of Lemon Tours LTD, may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences that may arise as a result of these.

Travel Documents

Clients must be aware of travel requirements for entry into each country specified in the confirmed itinerary. Any necessary program changes due to these requirements, along with associated expenses, are the responsibility of the client.

Ensuring valid travel documentation, such as passports and visas, that meet the immigration and other government authorities’ requirements at each destination is your responsibility.

Any fines, penalties, payments, or expenditures resulting from documents not meeting these requirements will be solely your responsibility.

Valid passports are required for travel to most destinations. Check with the appropriate consulate or embassy for the latest visa requirements.

It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations, and any other required documentation are all up-to-date for the countries to be visited during the tour.

Lemon Tours LTD shall not be held liable for any consequences, damages or claims if the client prior does not correctly attend to the client’s documentation and related matters as contemplated herein.

Accommodation

Accommodation is not included in the final price of the tour. After you confirm the tour itinerary with our tour designer, we can send a separate quote for the hotel accommodation and book it for you as well. Because some of our clients prefer to book their own accommodation, we can also provide a list of hotels for each location, where you can book on your own. The hotel list is sent after the deposit is received by Lemon Tours LTD and the tour is confirmed.

Lemon Tours Ltd would like to explicitly state that it does not own or operate any entity providing hotel accommodation during its tours. We act solely as a tour organizer, facilitating bookings and arrangements with independent third-party hotel providers. As such, Lemon Tours Ltd and its employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns are not responsible for:

Quality of Services

Lemon Tours Ltd does not guarantee the quality of services provided by independent hotels.
Client experiences at hotels are subject to the policies and standards of the individual hotel.

Reservation Issues

Any issues related to hotel reservations, including but not limited to availability, overbooking, or changes, are the sole responsibility of the hotel.

Cancellations and Refunds

Hotel cancellation policies and refund procedures are determined by the individual hotels and are not within the control of Lemon Tours Ltd.

Damages and Loss

Lemon Tours Ltd is not liable for any damages, losses, or inconveniences caused during the client’s stay at a hotel.

Disputes

Disputes arising from hotel accommodation should be addressed directly with the relevant hotel management.

Clients are advised to carefully review the terms and conditions of the hotels booked through Lemon Tours Ltd and to contact the hotel directly for any concerns or inquiries.

By engaging in our services, clients acknowledge and accept the independent nature of hotel accommodations and the limitations of Lemon Tours Ltd in overseeing hotel-related matters.

Insurance

Comprehensive travel insurance is mandatory on the tour. It is the client’s responsibility to ensure that he or she has such insurance in place (together with the required paperwork to prove such insurance) before embarking on the tour.

The client acknowledges that the travel insurance must include comprehensive medical insurance, including provision for air evacuation, and that Lemon Tours LTD shall not be liable for any consequences, damages, or loss as a result of the client failing to have the necessary cover.

Refusal of Service

Service providers, at their sole discretion, retain the right to deny service to travelers for various reasons, including, but not limited to, lacking proper documentation for the destination country, having a contagious disease, being under the influence of alcohol or drugs, and/or displaying disruptive or unruly behavior. Lemon Tours LTD bears no liability for the service provider’s decision to refuse service.

Buzludzha Tours is Operated by:

LEMON TOURS LTD
VAT: 207426823
License: PK 01-8375
Address: Varna, Bulgaria
CEO: Adriana Vasilkova
Tel:+359887070037

Bank Details:

BANK NAME: UNICREDIT BULBANK BULGARIA
IBAN: BG08UNCR70001525352765
BIC/ SWIFT: UNCRBGSF
BANK ADDRESS: 7 Sveta Nedelya Sq. 1000 Sofia, Bulgaria
BENIFICIENT NAME: LEMON TOURS LTD